Frequently Asked Questions

 
NEW INVENTORY FAQ
- At Brattleboro Auto Mall, our new vehicle inventory is continuously updated with new Chevrolet, Buick, and GMC models. The best way to keep up to date with the changes is to bookmark our New Arrivals page and check back regularly. You can also set up a price watch on a vehicle's individual listing page.
 
I can't find what I'm looking for. What do I do?

- If you can't find the vehicle that best fits your needs using the inventory filters, we invite you to reach out to us by phone or via our website for assistance.
Who can I talk to about buying a new Chevy car, truck, or SUV?

- Our friendly and experienced representatives are always happy to provide assistance. You can use our online contact form or visit us on Putney Road in Brattleboro to speak with someone in person. 
PRE-OWNED INVENTORY FAQ
How can I know a used vehicle is in good driving condition? 

- Whether new or used, we take pride in providing top quality vehicles for our customers in Keene NH, Swanzey NH, and beyond. The models in our pre-owned inventory are thoroughly inspected by our trained service center technicians and come with an up-to-date vehicle history report.

How do I know I am getting the best price?

- We guarantee it! That's right, in an effort to be better stewards of our customers' time, we strive to match or beat any legitimate new vehicle deal. Simply bring in a signed buyers order from a competing dealership, and if we can't match or beat it, we'll give you $1,000!
 
SERVICE AND PARTS FAQ
What type of services do you offer? 

- From regular maintenance checkups to unexpected repairs, we do it all in our Certified GM Service Center. Common service requests include:

o Oil and filter changes
o Brake service and replacement
o Engine diagnostics
o Battery testing and replacement
o Tire rotations and changes
o A/C repair
o Transmission service
o Cleaning and detailing
o And more…

How can I book an appointment?

- You can schedule an appointment using our online form or give us a call at your convenience.

Are there ever any deals on servicing?

- Yes! We maintain a page of rotating service specials with discounts on oil changes, tires, batteries, brakes, wipers, accessories, and more.

How can I order parts?

- You can order genuine OEM GM parts and accessories using our online order form. If you're not sure which part you need, get in touch with and we'll be happy to assist you.

What type of parts do you offer?

- Whatever you need, we can probably get. If we don't have it in stock, we can order it for you. Commonly purchased parts include:

o Batteries
o Floormats
o Air and oil filters
o Tires
o Fluids
o Wipers
o Sparkplugs
o Lights
o And more…

Where do you get the parts from?

- We only sell certified OEM parts for GM vehicles, so you know you're getting the perfect fit and finish. 
FINANCE FAQ
How can I know if I am qualified for financing? 

- You can save time on your dealership visit by getting pre-approved ahead of time. By filling out our online credit application, you won't have to waste time sitting at one of our desks waiting for a response from lenders. There's no obligation and no impact on your credit score.

What does the finance application do?

- Online pre-qualification is a shorter process than the traditional long-form in-person application. Once you submit the form, one of our finance representatives will contact you soon after.

Do You Accept Trade-Ins?

- Certainly, and you can find out how much yours is worth using our online Edmunds True Market Value (TMV®) appraisal tool.
 
GENERAL FAQ
Where are you located? 

- You can visit us at 800 Putney Road in Brattleboro, VT, a quarter-mile south of Hannaford.

How can I get ahold of someone?

- If you'd like assistance with any step of the car-shopping process, we welcome you to call us during business hours or reach out to us online at your convenience.

Why should I buy from Auto Mall?

- At Auto Mall, we strive to be more than a seller of the latest Chevy, Buick, and GMC models. Our extensive new and pre-owned inventories are backed by an experienced team dedicated to your satisfaction.

- We provide transparency in our pricing for a no-haggle and no-pressure experience. And, if we can't match or beat a competing offer, we'll pay you $1,000.

- We also strive for ultimate convenience for our customers from Brattleboro to Greenfield MA, and beyond. Give us a call to ask about our one-hour delivery promise. 
  1. Auto Mall

    800 PUTNEY RD
    BRATTLEBORO, VT 05301

    • Sales: (802) 490-1134
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Get in Touch

  • Contact our Sales Department at: (802) 490-1134
  • Monday8:00 am - 7:00 pm
  • Tuesday8:00 am - 7:00 pm
  • Wednesday8:00 am - 7:00 pm
  • Thursday8:00 am - 7:00 pm
  • Friday8:00 am - 7:00 pm
  • Saturday8:00 am - 5:00 pm
  • Sunday11:00 am - 3:00 pm